FAQs

Equipment:

Rackets are supplied free of charge with all bookings at Club de Padel. New balls can be purchased at the club. Players must provide their own suitable sports clothing and footwear.

Parking:

There is no free parking on-site, however, players can access discounted parking in the New Jackson Citipark underground next door on Silvercroft Street (M15 4AX). Download the Citipark app and prebook parking for 2 hours (it has to be 2 hours) using the Promo code NJCLUBPC30.

Cancellations & refunds:

Players can cancel bookings via the Playtomic app up to 24 hours before the match to receive a full and automatic refund. Within 24 hours, a cancellation/refund will only be applied if the courts are deemed unplayable (at the Club’s discretion - see ‘Weather conditions’). Public/Open matches with no players will automatically be cancelled 5 hours before the match; with 1 Player, 4 hours before; with 2 Players, 2 hours before; and with 3 Players, 1 hour before.

Weather conditions:

Club de Padel’s courts are built on top of a fast-draining permeable tarmac and feature an all-weather, artificial surface, which allows for play in wet conditions. Therefore, the club will not cancel/refund bookings due to rain, only during severe weather conditions (high winds, snow, thunder & lightening). The courts will be deemed unplayable at the club’s discretion and communicated to players where possible.